What is included in each plan?+
Essential Admin Support covers user access, field and layout updates, reporting adjustments, and troubleshooting. Salesforce Improvements adds configuration and automation work around your agreed priorities. Managed Services adds monthly org health reviews, sales operations guidance, monthly check-ins and quarterly reviews. We agree on the monthly scope before starting.
Is Managed Services a fit for our team?+
We offer support for routine Salesforce requests, a defined improvement backlog, or ongoing management. We can work alongside your internal admin or provide your ongoing Salesforce team. We’ll help you choose the level that fits your workload.
How do I choose a Salesforce managed services provider?+
Ask who performs the work, what is included, how requests are prioritized and what costs extra. Stackology’s US-based employees handle delivery, with direct access to the people doing the work.
Can you work alongside our internal admin?+
Yes. We agree on responsibilities so ownership is clear. Your admin can stay focused on daily operations while we take on work they need help with.
What work gets scoped separately?+
Larger custom development, complex integrations, implementations, data migrations, and major reconfiguration are scoped separately before work begins.
What do the plans cost?+
Essential Admin Support is $1,000 per month. Salesforce Improvements is $2,000 per month. Managed Services starts at $4,000 per month. We review your Salesforce setup and priorities, then agree on the inclusions and monthly fee before work begins. Larger projects are quoted separately.
How do you prioritize requests?+
For Essential Admin Support and Salesforce Improvements, you bring the requests and priorities and we agree on the work. With Managed Services, we also identify issues and recommend improvements, with monthly check-ins and quarterly reviews. Work outside the monthly scope is agreed on separately.
How do we agree on the monthly workload?+
Before starting, we review your Salesforce setup, requests and priorities, then agree on what the monthly plan will cover. If new requests exceed that scope, we agree with you on what to prioritize, defer or quote separately before additional work begins.
Who will do the work?+
Your work is handled by Stackology’s US-based, in-house team. We don’t use subcontractors or offshore staff.
How quickly can you start?+
We confirm a start date based on current capacity and scope. Onboarding begins with learning your Salesforce setup and prioritizing the work that needs attention first.
Is there a minimum term?+
No. All plans are month-to-month, with no minimum term.
How does the 90-day money-back guarantee work?+
The guarantee applies to all three plans. If the engagement is not working in the first 90 days, we refund everything you paid. No cancellation fee.